【Smart Construction Edge 2.0】 Unable to upload data to the cloud.

Issue

Unable to upload data to the cloud.

Answer/Cause

It must be connected to the Internet via LTE or LAN to upload data to the cloud.

The following are possible causes.

1) There is a problem with the LTE connection.

2) There is a problem with the LAN connection.

3) There is a problem on the cloud side.

Explanation/How to deal

Please take the following treatment and try uploading again.

If the problem is not solved, please contact us.

1）When there is a problem with LTE connection

• Move Edgebox to a location with good reception.
• Make sure the SIM card is inserted properly.
• Please re-configure the LTE network. Refer to the manual: "Setting up the LTE network”

2) When there is a problem with the LAN connection

• Check whether the LAN cable is plugged in or not.
• Connect a LAN cable to a notebook PC etc., to confirm the Internet connection for evaluating whether the cable itself is the trouble.
• If there is a problem with the LAN cable, please contact the network administrator of the jobsite.

3) When there is a problem on the cloud side

　　When the cloud is down for maintenance etc., we will inform you on the following page.

　　We apologize for the inconvenience, but please wait until it is restored.

News-Smart Construction Support