The following are possible causes.
1) There is a problem with the LTE connection.
2) There is a problem with the LAN connection.
3) There is a problem on the cloud side.
Explanation/How to deal
Please take the following treatment and try uploading again.
If the problem is not solved, please contact us.
1）When there is a problem with LTE connection
- Move Edgebox to a location with good reception.
- Make sure the SIM card is inserted properly.
- Please re-configure the LTE network. Refer to the manual: "Setting up the LTE network”
2) When there is a problem with the LAN connection
- Check whether the LAN cable is plugged in or not.
- Connect a LAN cable to a notebook PC etc., to confirm the Internet connection for evaluating whether the cable itself is the trouble.
- If there is a problem with the LAN cable, please contact the network administrator of the jobsite.
3) When there is a problem on the cloud side
When the cloud is down for maintenance etc., we will inform you on the following page.
We apologize for the inconvenience, but please wait until it is restored.